Frequently Asked Questions

Quick answers for Frequently Asked Questions

Get all your queries answered with this list of frequently asked questions (FAQs) regarding restaurant management point-of-sale software eZee BurrP!. For more information or queries you can contact our support team.

  • Will eZee BurrP! work for my business?
    There are many restaurants, bistros, cafes, eateries, bars, bakeries, fast food outlets and even chain of restaurants which have automated operations with restaurant management POS eZee BurrP! over the years. The POS software caters to minutest operations required for managing food and beverage businesses with easy to use features. So, definitely yes, the POS will work in streamlining your restaurant operations.
  • How do I ensure that eZee POS will satisfy all the needs of my restaurant operations?
    Feel free to try our fully functional 30 days trial, that too at zero cost, to ensure that it satisfies all your needs. Take advantage of our free one to one presentation, wherein our reps will walk you through the functions of every feature and module you require.
  • Is eZee BurrP! on-premise installation software or a cloud solution?
    eZee BurrP! is a desktop based software installed at the restaurant server, with a local database to be stored, managed and secured on premises. However, eZee does offer cloud based Restaurant Management POS – eZee Optimus which can be accessed over the internet, anytime and anywhere.
  • How do I migrate data from my current system to eZee POS?
    Apart from the regular configuration of eZee POS which already allows you to import/export data, we will also help you import your data from your old system in a requested format and will be more than happy to help you transfer your data from your current system to eZee. Please note that this process requires a feasibility check from eZee's end to go ahead. If requirements do not match then you can contact your account manager at eZee.
  • Can I update from older version to a new version of eZee BurrP!?
    Yes, you can easily migrate to a newer version of the POS provided that you have cleared your AMC payments with us. During the free support duration, you will get the access to the periodic updates that eZee releases regularly.
  • How does eZee POS ensure safety and security of all my data?
    eZee POS system is installed on-premise. Database for the system is hosted at a local server machine owned by restaurant or food outlet. The safety and security of data is in hands of property owners. A daily backup of data is recommended so that in case of any unavoidable incident the lost data can be retrieved.
  • What is the difference between the trial version (demo) and the licensed version?
    The 30 days free trial version is a fully functional, evaluation copy helping you analyze the system’s features efficiently. The only difference between the trial and licensed version is that you cannot restore the database in trial version whereas it can be restored in licensed version. In addition, trial version will cease to operate after trial period expires. Upon expiry of trial version, kindly contact our sales team for purchasing the licensed version.
  • Can I run the trial version in real life scenario with live data?
    Absolutely. When using the trial version, you have the opportunity to create your own restaurant database. In addition, you can also go through the pre-configured sample database available with the trial. You can even get our free configuration service if you prefer, whereby you can operate your real-time operations with your live environment data during the trial period. We highly recommend using live environment database while evaluating the software.
  • Can I continue using the data created during the trial version, after purchasing the licensed version?
    Yes, you can continue using the same database when you purchase a licensed version and transfer the database to a new personal computer. Please make a copy of the database and transfer it to the new PC.
  • Do you offer a trial for all the modules of restaurant management POS?
    Yes, we offer a trial for all the modules included in the POS. You can avail the trial by filling in the "Demo Request" form.
  • Can I delete demo data and start over again with real data?
    Yes, you can easily delete the trial version demo data. If you want to keep your restaurant information such as menu, item configuration, table layout, etc. and delete all the process data, you can do that as well. Please contact eZee support after taking the database backup.

    If you don’t want to keep your property information and transaction, please re-install the software. Please refer ‘How to re-install eZee BurrP!’ guide for more information.
  • My software demo is expired. How can I register it as a licensed copy?
    Once you have paid for the software, you will get the software license key after some basic formalities. This key will convert the software as a registered version and the trial version limitations will be removed. Our onboarding and training team will immediately contact you to ensure that you are using the system to its maximum capabilities and all your staff is properly trained for optimum utilization of the POS.
  • How does eZee BurrP! handle restaurant chain?
    eZee BurrP! POS software can work for a single restaurant as well as for a chain of restaurants. Multiple outlets can be administered from a single machine with eZee’s Head Office module. This module helps you to take centralized control over all the connected branches or franchises with command over menu items, rates, partial control over stock and inventory management of individual locations and more. Please contact our support to help you further with your request regarding multiple food outlets.
  • Will eZee BurrP! POS help in reducing wastage?
    eZee BurrP! is designed to facilitate a restaurateur to keep a check on the kitchen inventory and stock conveniently. The process of raising and approving indents has been aligned; such that once the indent is approved, only then will the indents be moved to the kitchen for items procurement. Thus, the effective use of this feature can reduce pilferage and wastage in your kitchen store.
  • What will be the implementation process after I purchase the software?
    Once your purchase is complete, a dedicated account manager is allocated to you who will help you implement the software as per your requirements up until you are fully operational. The process may vary as each food outlet, bar and restaurant is unique.
    • Step 1:
      Data gathering: You would be provided with a data-gathering sheet, asking information regarding your property mentioning the table, menu rates, restaurant operations, etc.
    • Step 2:
      Installation and Integration: Your account manager in eZee will help you install the software on all your computers and carry out all the opted integrations simultaneously configuring your database, as per the data-gathering sheet.
    • Step 3:
      Training and Certification: Department wise training sessions would be carried out by the on-boarding team and each employee would then be examined and certified by the ‘eZee Trainee Certificate’.
    • Step 4:
      Transition Phase Guidance: When you start moving from your old system to eZee, you can have some hiccups, questions and queries. You can have those instantly solved with the guidance of account manager.
    • Step 5:
      Project Sign-Off: Once you are all happy and good to go we will sign-off by providing you information on ways to contact our support department. Our 24x7x365 support desk will be always available for any of your further queries.
  • How long does it take to configure or setup eZee BurrP! software?
    Normally, it takes approximately 15 - 20 mins for setting up eZee BurrP! software. However, the installation time may vary depending on the type of PC (configuration) you hold and number of terminals you purchase the license for.
  • What is the process post-implementation?
    Once the implementation process is over and you have satisfactorily started using our system, you might rarely need our help. eZee’s customer success team will be contacting you periodically to check if the system is being used to its full capacity and if you have any other queries. Apart from that you will regularly receive emails on our product updates.
  • How do I ensure safety and security of my data in eZee BurrP!?
    eZee BurrP! software has the option of password protection to keep your restaurant data secured. Data is stored in local server machine. So, security standards can be set-up as per your requirements. Also, user level privileges are available in software to control access of your data within software ensuring data security.
  • What type of internet connection is required to operate eZee BurrP!?
    eZee BurrP! is an on-premise POS which does not require internet connection to perform restaurant operations. It is locally installed on PC or on a server and works on LAN when using multiple client environments.
  • What is the hardware requirement and operating systems to use eZee BurrP!?
    A normal computer with windows operating system that you use at your office will suffice the requirement. There are workarounds available, if you want to use other operating systems. This helps restaurants to save their money from investing in high end hardware. You can check out the complete system requirements here.
  • Does the POS support touch-screen and barcode scanners?
    Yes, eZee BurrP! supports and operates on touch-screen POS. The POS also helps you manage your inventory using barcodes for a quicker and easier access. You can scan barcodes while configuring your items and use your barcode scanner to sell or distribute your items, orders and takeaways swiftly. Feel free to contact your account manager, if you do not see your device listed and want us to interface it with eZee BurrP!.
  • How much does eZee BurrP! software cost?
    eZee offers a huge range of modules, add-ons and third party integrations. Not all of the offerings are required by every restaurant. Thus, eZee provides a complete modular pricing for eZee BurrP! POS whereby you only pay for what you need. The software pricing solely depends on your restaurant requirements. The pricing quote will be emailed to you, once you fill and submit the price request form.
  • What are requirements at the time of enrollment?
    To get started with your implementation, follow the guidelines of our reps. The onboarding team will help you get familiar with the software. Submit all the property details so that your dedicated account manager can help you in implementation of the software at your property.
  • What is the payment method for purchasing eZee BurrP! license?
    We normally provide payment options via cheque, DD, online payment, wallet payment, etc. For more details, kindly contact our sales team.
  • Is there any contract or lock-in period?
    There are no contracts or commitments when you start using our products. Once you purchase the software, you can steadily use it for optimizing your restaurant operations. You will get the software license keys after some basic formalities. These keys will convert the software as a registered version and the trial version limitations will be removed.
  • What is your refund policy?
    eZee offers a fully functional 30 days free trial version for you to test the software. We even offer free implementation and training during the trial period. As we have a 'try before you buy' approach, we do not offer any refund for the product purchases.
  • Do I need to purchase a new license if I want to add any optional module interface later?
    No, you do not have to purchase a new license. You can easily add any optional module interface after paying for the same. This is also applicable for procuring optional modules you may want to add-on post purchase of eZee POS.
  • Is Annual Maintenance Contract (AMC) mandatory? What does the AMC cover?
    AMC for eZee software is not mandatory. Due to high stability of the software, there are many satisfied customers who do not require support and are not keen for the new features too. Such clients do not generally enroll with eZee’s AMC or enroll only when they require support services and updates.

    However, we would highly recommend enrolling with AMC. Enrolling with AMC will entitle you to avail benefits such as technical support via telecall, instant chat support, bug fix updates, priority response to error reports, upgrades and software updates with guarantee of unlimited 24x7 support services from eZee. Kindly, visit eZee AMC Advantages for more information.
  • What options are available for support?
    eZee offers several support options and can be contacted by various means. Please visit our support assistance page for more info.
  • Can I get to see the live demo of the product?
    Yes, you can avail live demo of the product. Contact our sales team to schedule your live demo.
  • I have a new employee. Can you provide training to him/her?
    Yes we do provide training to your new employees also. Please fill in the form to avail the training.
  • What is the period of support after purchasing the POS?
    Normally, we provide online chat support free of cost for a year. Once the free period expires you can continue availing the support services by enrolling for AMC.
  • Your support is available in how many languages?
    eZee provides 24x7x365 live support in English language. However, our partners located in more than 60 countries can provide the same in your preferred local language too. Please check with our support on the availability of our partners in your region.
  • What are options for urgent support? What type of assistance can be availed from eZee?
    In case you require urgent support services you can always call your dedicated account manager and even our customer support helpline. We also provide personal assistance when required. Contact support for assistance and related matters.
  • How much time period will it take to understand eZee BurrP! software functions?
    The time taken to understand and efficiently operate the software depends on the grasping power of the respective individual, staff etc. Normally, for operating basic features one needs a week’s time or so. Prior to purchase of software, you can take a 30 days free trial of the software for evaluation.
  • Can I get one-on-one personalized training during the trial period?
    Yes. eZee having a dedicated training department provides training for the software to all, whenever required. You can schedule for training during the trial period and get acquainted with the software before you purchase it. Please fill in the training form to avail one at your preferred day.
  • What is the difference between integrated modules and 3rd party interface?
    eZee BurrP! has various integrated modules/products of which the major ones are: hotel PMS, financial accounting, SMS notification, fiscal printer, fingerprint reader, weighing scale and credit card processing system. Simultaneously, PMS is an individual product which can work independently. As this product is developed by eZee, we are able to develop a seamless integration.

    3rd party interfaces are the bridges between eZee products and other proprietary software or hardware which are not developed by eZee. These interfaces generally transfer the data from eZee software to other so that data transfer is automatic and can save man-hours without any scope of errors.
  • eZee is integrated with how many third party interfaces? Do you offer custom 3rd party interface development?
    eZee integrates with huge numbers of third party software. You can get a detailed list of eZee interfaces here. We also offer custom 3rd party interfaces at an extra cost provided that the interfacing party provides an API and helps with the needful information for integration.
  • Do we need to purchase any other software or database license such as My SQL server to operate eZee Software?
    No, you do not need to purchase any other software or database license like My SQL. eZee BurrP! uses Microsoft SQL Server Express Edition as a database manager which is available free of cost. Please note that eZee provides interfaces with hundreds of third party software like financial accounting, call accounting, door lock software and more. You will have to buy your preferred third party software as per your needs. Do contact our sales team for more information.
  • Can I upgrade my Microsoft SQL Server to the latest version?
    Yes, you can. We'll help you with the upgrade. However, this service will incur nominal charges. Please contact our sales team for more details.
  • In how many languages eZee restaurant POS can be operated?
    eZee POS can be operated in most of the languages. Ready language packs are available in Afrikaans, Albanian, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, French, Greek, Latvian, Malay, Persian, Portuguese, Russian, Spanish, Thai, Ukrainian and Vietnamese. If you do not find your language in the above list and are interested in converting POS in your language, then we can provide you the English labels spreadsheet. You can do the conversion to those labels and that change will reflect in your software. Or connect with our support team for live chat assistance.
  • Do you offer customization if required?
    We are always improving our software by adding value-added features from time-to-time or by enhancing the existing features as per the hospitality standards. If there is some particular feature that you do not find in our software and would like to have it, please let us know. We’ll perform a thorough feasibility check and update you on your request status.

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