Customer Feedback System

Connect, engage with your restaurant’s guest and build a stronger loyalty program using Feedback Management System

Features

Customizable Surveys

Customizable Surveys

Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.

Comment Section available for any opinion

Comment Section

Comment section allows your customers to enter personal message or opinion about your product and service giving you a different viewpoint that may not be reflected on the feedback form.

Reporting and Analysis in eZee iFeedback

Reports & Analytics

Generate multiple report types from the system for accurate analysis and better understanding of customer behavior.

Take feedback in multiple languages

Multilingual Feedback

Generate feedback forms in different languages allowing customers to give feedback in their preferred language.

Instant alerts via E-mail and SMS

Instant Alert via Email & SMS

iFeedback will automatically send an Email and SMS to the concerned department when a customer gives a negative feedback.

Social Media Integration Available

Social Media Integration

eZee iFeedback is integrated with various social media outlets such as Facebook, Twitter, etc. allowing you to publish the results of the feedback form on your social network page.

Look and Feel Customization according to your brand

Branding

Keep your hotel and restaurant branding strong with eZee iFeedback’s theme support that enables you to customize the total look and feel according to your own brand. Clients will only see your hotel and restaurants brand and create stronger brand loyalty.

Keep your information safe by daily backup

Backup

Keep your information safe by making everyday information backup and restore the information easily.

Multiple Ways to Collect Feedback

How and when you want to take feedback from clients is totally at restaurant’s discretion. eZee iFeedback can be used in combination of anywhere in the restaurant, put them in a lobby in kiosks or tablets where they can be maneuvered around the hotel giving you freedom to collect feedback dynamically.

Website Surveys

Website Surveys

Customers can fill up the feedback anytime after their experience with the restaurant online and access the survey via a URL link allowing you to get feedback from them anytime. Website surveys also support tablets and smart phones so the guests can access the same website survey via PC, Tablet or smart phones.

Tablet Surveys

Tablet Surveys

Tablets can used to collect feedback from customers; clients can access survey via their personal tablets at their own convenience.

Smart Phone Surveys

Smart Phone Surveys

SMS feedback system allows clients to provide feedback quickly via mobile phones. Gather prompt feedback from customers during or after their dining experience.

Collect the feedback easily from the Touch Screen Kiosks

Touch Screen Kiosks

One of the easiest and efficient ways of collecting feedback from clients, restaurants can strategically place touch screen kiosks at the entrance of the restaurant, at the bar section or any other location that suits.

Integration with your Restaurant Application

Restaurant App

eZee iFeedback supports custom restaurant app, it can be integrated with the application allowing customers to directly give feedback from their smart phones.

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